The European GNSS Agency (GSA) is launching the 2020 editions of its Galileo User Satisfaction Survey and EGNOS User Satisfaction Survey. These surveys play an important role in the evolution of the EGNSS programmes by feeding users’ needs and requirements into programme development.
Our motto at the GSA is ‘linking space to user needs’ and these are not empty words – users have always been at the heart of Galileo and EGNOS service provision, and feedback from users on their experience of the programmes is invaluable in shaping our services, making sure that they develop in line with market needs and continue to meet user requirements in the best way possible.
A targeted approach
The Galileo and EGNOS User Satisfaction Surveys are addressing all users and market segments including.: Aviation, Maritime, Rail, Road, Location Based Services, Agriculture and Surveying and Mapping. When responding to the survey, select the market segment in which you operate; the market segment that corresponds to your main area of activity; or the market segment that is the most important for your company or organisation, if you are active in multiple market segments. The Galileo User Satisfaction survey is also looking for user feedback on the support provided to the users via the Galileo Service Center. You can access the Galileo survey here.
In addition to the various market segments, the EGNOS survey also covers all the EGNOS services, including the Open Service, the Safety of Life Service and the EGNOS Data Access Service (EDAS). It also assesses the EGNOS service provider’s management of EGNOS User Support Services. For the EGNOS survey, click here.
The feedback was positive in the 2019 EGNOS User Satisfaction Survey, with a global user satisfaction score of 8.6 out of 10, up from 8.3 in the previous year. User satisfaction with EGNOS support was up across all the support services – the website, documentation and the helpdesk.
Based on the feedback, recommendations were drawn up for improvements across all the EGNOS services and support to users. For an overview of the results of the 2019 EGNOS User Satisfaction Survey and the recommendations it generated, click here. We strongly encourage Galileo or EGNOS users to take part in the survey and help us fine-tune our service provision. The more users respond, from all market segments, the better the GSA and the Galileo and EGNOS systems will be able to go on meeting the requirements of the entire user community. The surveys only takes a few minutes to complete and your feedback will make a real difference.
In the 2019 Galileo User Satisfaction Survey, we were pleased to see that overall satisfaction with the service was up from the previous year, with 94% of users satisfied with the service and 97% of users happy to recommend the service to others. Based on user feedback, a number of recommendations were drawn up to strengthen the GNSS Service Centre (GSC).
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